Complaints and grievances
The Group seeks to respond constructively to any legitimate complaints or grievances that are brought to its attention.
The Group has a commitment to accountability, transparency and working with all stakeholders. Where any employees, other individuals, groups or organisations external to the Group have a complaint or grievance this can be reported, and will be followed up as part of routine monthly meetings between estate managers and the Group’s regional head of operations. If appropriate, matters can be escalated to the senior management team in Jakarta and, ultimately, to the corporate head office in the UK.
Employees of the Group can raise any complaints directly with their line manager, or more formally with the human resources department in Jakarta. External parties can raise matters directly with email@example.com.
Separately, the Group has an independently administered whistleblowing hotline which can be accessed at firstname.lastname@example.org. Details of the Group’s whistleblowing policy can be found on this website.
The Group approach addressing and seeking to resolve complaints and grievances is summarised in the following flowchart.
Map and locations
See where our plantations are located in Indonesia.
The Group demonstrates its commitment to sustainability through its membership of the Roundtable on Sustainable Palm Oil (“RSPO”).
Why invest in M.P. Evans?
A gathering acceleration in crop growth underpins our commitment to pay attractive returns to investors through increasing dividends.